Information

Thank you for using Ribbon Nail Japan Online Store .


Our store will be closed during the following periods.

■ Closed days

Irregular holidays

■ Services that will not be available during the closure period

  • Customer support (chat, email, etc.)

  • Bank transfer payment confirmation

  • Changes and modifications to your order

  • Returns and exchanges

  • Shipping adjustments when pre-order items and in-stock items are purchased at the same time

  • Shipping response regarding incomplete delivery addresses

*We will continue to accept orders as usual during the closed period.

Inquiries received during the holiday period will be handled sequentially from the next business day .


Additionally, if the delivery address is incomplete, shipping may be delayed.

Please double check your address before placing your order.


Due to the high volume of inquiries after holidays, it may take longer than usual for us to respond.

We apologize for any inconvenience this may cause.

We appreciate your understanding and cooperation.

■ Customer support hours

Chat support: 10:00 - 20:00 (Japan time)